24/7 Customer Support in Hosting
The customer and technical support services for all of our hosting packages are round-the-clock, therefore you can forget about waiting for a couple of days so as to get assistance. In case you aren't our client yet, you can call us, chat with an agent or send an email message. In case you already have an account, you'll be able to open a support ticket in addition to the other three ways of contact. You'll be able to choose the most suitable way to contact us depending on what your location is or what kind of hardware you are using. We can easily help you for more or less any hosting-related query that you may have or issue that you may experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in such a case the max response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how crucial it is to receive timely help, especially when your web site is not running as it should be for some reason. All of our Linux semi-dedicated hosting come with 24/7 customer and technical support, so in case something happens, you'll be able to use plenty of methods to let us know - phone line with multiple local numbers around the world, live chat, email messages and tickets. The first two options are for pre-sales, billing and general matters, so in case you do not have an account yet, for instance, you're able to find additional info for our services, or we can assist you with less complex tech problems. The next two options are for strictly technical problems or anything that's more time-consuming considering that it is much easier follow the correspondence between you and our tech support team. The warranted maximum reply time for them is merely 1 hour, the regular one - 15-20 min, therefore you won't have to wait for an entire day to get support as you may have to do when using the services of various other providers.
24/7 Customer Support in Dedicated Hosting
When you obtain a dedicated server through us, you're able to get in touch with us at any time using several channels and the max time that you'll have to wait for an answer is up to one hour, so you can forget all about waiting an entire day. Our customer and technical support service is online 24/7 no matter if it's a weekend or a holiday and we will help you with anything relevant to the apps that are pre-installed on your server. To get in touch with us about a technical issue, you will be able to open a ticket through the Help section of your billing Control Panel or you could send us an e-mail. In case you have any general questions or you'd like to learn more about our hosting services before you order, you can also use our live chat or you could call one of the local phone numbers that we have in various countries around the world. If you need support for third-party software that you cannot install or run effectively, you are able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.