Should you ever face a problem with your website and be incapable of tackling it yourself, ask the hosting provider’s help desk staff to help you bring the website back online. A swift solution would be the most favorable scenario, but a lot of companies reply within 24 hours and even more, especially if you’re working with a reseller. Even if your problem can be fixed with ease, your website may not work correctly or it may not be accessible at all for an extended interval, so you may lose prospective clients as it’s pretty unlikely that anyone will willingly go back to a faulty website. With this in mind, you should make certain not only that you can get in touch with your hosting provider, but also that they can answer and assist you in a timely manner. If a script update does not proceed as planned or you delete something mistakenly, for example, the website should be fixed promptly in order to prevent prolonged downtime.

One-Hour Response Guarantee in Hosting

Our guaranteed maximum reply time for any support ticket that you submit or any email that you write is only 1 hour, even in case you contact us on weekends and legal holidays. Whatever the essence of your question or issue may be, we’ll help you out instantly and will provide you with the needed information to solve any problem with your websites. The real reply time commonly doesn’t exceed 15 to 20 minutes, which is why you can just forget about waiting for hours to get a problem sorted out or even worse – waiting around one whole day only to obtain a reply that more information is necessary whilst nothing is fixed. We will give you assistance in a jiffy just because we realize precisely how priceless time can be in the dynamic Internet world. The 60-minute response guarantee applies to any billing or technical inquiry that you may have in regard to our Linux hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client care staff representatives are available all the time and they’ll respond to any trouble ticket that you open from your hosting Control Panel within no more than 1 hour. The response time is guaranteed no matter if you have a generic query in regards to your semi-dedicated server or you confront some complication and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time it is, we’ll be there to help you out, as we’re available 7 days a week to attend to any billing, general or technical issue. In case you contact us about anything that’s within our capabilities, we will resolve it before we answer, which suggests that you will not have to wait for hours or even days while the problem perseveres. If there’s something that you need to do on your end, we will give you the required information – what possible solutions to try, what steps to take, etc.