Integrated Ticketing System in Hosting
Our Linux hosting come bundled with an integrated trouble ticket system, which is an indivisible part of our custom-developed Hepsia Control Panel. As opposed to other analogous tools, Hepsia permits you to manage everything connected with the hosting service itself in one and the same place – payments, web files, e-mails, trouble tickets, etc., eliminating the need to log in and out of different admin interfaces. In case you have any technical or pre-sales questions or any difficulties, you can open a ticket with just a couple of mouse clicks without signing out of your hosting Control Panel. In the meantime, you may pick a category and our system will present you with a number of informational articles, which will supply you with more information and which may help you fix any particular issue before you actually open a ticket. We guarantee a response time of no more than one hour, even if it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting, was created with the idea that you should be able to manage everything connected to your semi-dedicated server account in a single location and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have a question or chance upon an obstacle, you can contact our help desk staff members straight away without needing to go to a completely different admin console. You can search through your website files or check a variety of account settings whilst submitting a new ticket or reading the response to an older one. In case you’ve got tons of tickets and you wish to find a particular one, you can make use of the clever search functionality, which is available in the Help section. We guarantee that you will obtain a response within the hour regardless of the essence of your enquiry or issue.