If you have purchased a web hosting package and you’ve got some inquiries in regards to a given feature/function, or if you’ve confronted some complication and you need assistance, you should be able to get in touch with the respective technical support team. All web hosting providers use a ticketing system irrespective of whether they offer other methods of contacting them along with it or not, due to the fact that the most efficient way to resolve an issue most often is to send a ticket. This kind of correspondence renders the responses exchanged by both sides easy to follow and enables the client care staff representatives to escalate the issue in case, for instance, a server admin must get involved. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, so you will need to have at least two separate accounts to get in touch with the tech support team and to actually manage the hosting space. Constantly signing in and out of different accounts could often be a drag, not to mention the fact that it requires a very long time for the majority of web hosting providers to process the tickets themselves.

Integrated Ticketing System in Hosting

Our Linux hosting come bundled with an integrated trouble ticket system, which is an indivisible part of our custom-developed Hepsia Control Panel. As opposed to other analogous tools, Hepsia permits you to manage everything connected with the hosting service itself in one and the same place – payments, web files, e-mails, trouble tickets, etc., eliminating the need to log in and out of different admin interfaces. In case you have any technical or pre-sales questions or any difficulties, you can open a ticket with just a couple of mouse clicks without signing out of your hosting Control Panel. In the meantime, you may pick a category and our system will present you with a number of informational articles, which will supply you with more information and which may help you fix any particular issue before you actually open a ticket. We guarantee a response time of no more than one hour, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting, was created with the idea that you should be able to manage everything connected to your semi-dedicated server account in a single location and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have a question or chance upon an obstacle, you can contact our help desk staff members straight away without needing to go to a completely different admin console. You can search through your website files or check a variety of account settings whilst submitting a new ticket or reading the response to an older one. In case you’ve got tons of tickets and you wish to find a particular one, you can make use of the clever search functionality, which is available in the Help section. We guarantee that you will obtain a response within the hour regardless of the essence of your enquiry or issue.