Technical Support Channels
A Sixty–Minute Response Guarantee
We provide a 1–hour response time guarantee for each ticket or e–mail that you submit to our support team. We’ll rapidly respond to all standard enquiries and forward the case to our system administrators in case further assistance is required. If you make use of our Administration Services package, we will complete any of the included server management tasks at a time that has been agreed upon upfront.
A Topflight Client Care Service
- We’ll be online for you 24/7 to answer any enquiries that you may have pertaining to our Online Control Panel and any of the apps that we have installed for you on the dedicated web hosting server. In case you also need support handling server management tasks, you can have a glance at our Administration Services package, which includes backup storage space, Operating System updates every week, server monitoring and rebooting procedures, plus troubleshooting and software installation services.
A User–Friendly Help Area
Every Linux dedicated hosting server includes our free–of–cost Online Control Panel, which sports an elaborate knowledgebase plus a group of how–to video tutorials. Whenever you need help working with the Online Control Panel, just click on the Videos or Help buttons situated in the upper right corner.